We strongly encourage you to take out shipping insurance for your purchase as damage is most likely to happen in transit.  If your equipment arrives damaged, you should first check that the damage did not happen while en route to you.

If your equipment arrives in a condition not represented by the listing, you can file a complaint by going to the listing (Dashboard > Purchases > Listing) and clicking “file a complaint”.  You can see more about the complaint process under “how do I file a complaint?”.